Refund policy

Return & Refund Policy

At KEYNSI, customer satisfaction is important to us. Due to the nature of beauty and personal care products, we maintain a limited return policy for hygiene and safety reasons.

Returns & Exchanges

We currently do not accept returns or exchanges on opened or used products.

We also do not require customers to return damaged or incorrect beauty products.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at keynsibeauty@gmail.com with:

- Your order number
- Clear photos of the item and packaging

Once reviewed, we may offer:

- A replacement product
- Store credit
- A refund, depending on the situation

Refund Eligibility

Refunds may be approved for:

- Damaged products
- Incorrect items received
- Orders lost in transit (confirmed by carrier)

Refunds are not available for:

- Opened or used products
- Normal wear or misuse
- Change-of-mind purchases

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days depending on your bank or payment provider.

Order Changes & Cancellations

Orders are processed quickly, so we cannot guarantee cancellations or modifications once an order has been placed.

Contact Us

For any questions regarding your order, please contact us at:

keynsibeauty@gmail.com

We typically respond within 24–48 business hours.